from the sales brochure I found at http://www.ca.com/~/media/Files/ProductBriefs/jobtrac-job-mgmt-ps.pdf
email/wireless support: CA Jobtrac JM can now send emails to a specified list of addresses
based on the normal or abnormal completion of a job. This feature allows multiple
addresses to be specified. You can use template emails to provide additional text to include
in your email. Standard email text is also included to provide the job name, business group,
version, and other job-related information.
Now, I'd bet there is some layer between you and the folks authorized to add names to this list. I had the same problem. What I did was to set up a small job that sends the email, then had my scheduler force that job out if the target job abended.
Now, there might be a layer between you and the folks authorized to add jobs to the schedule. I had the same problem. What I did was create a test schedule that repetitively ran a job that watched for abends in the target schedule and then would force out the small email job.
Now, you may not be able to create a test schedule. I had the same problem. What i did was create a Rumba (terminal emulator) script to watch for abends, then send an email if needed.
I'm not trying to be a smarta$$ here, I really did go through all of these phases in the last 15 years. At one point I had the rumba script doing nothing but pressing the enter key until is saw a "job ended" message. Then it would play a wav file to wake me up. I slept on the floor of the computer room while the jobs ran and would have to check the status of each job when the system woke me up. That was a long couple of months.