Did you follow the suggestions? I don't think any people here are using your product, and I don't think CA publish their documentation on the internet. They do have an extensive site, including specialist fora (forums) to provide support and share information and tips.
You have to find who at your site deals with CA, then get yourself an account, get the documentation, and research what you want to do.
Your sysprogs will certainly know an amount about how the started tasks table (which will start out life as a PDS member from one on the libraries used for IPL) relates to the product, but details for accessing data reliably that is managed by a particular product is only going to be within the documentation for that product.