Any urgent answers will be appreciated as my business users is shooting mails like anything.
First, this is a VOLUNTEER forum -- answers are posted if / when people have the time to respond -- asking for urgent responses actually reduces the chances you'll get ANY response, much less a helpful one. Second, nobody here really cares HOW many emails your business users send you -- that is YOUR problem, not ours. And third, what research have YOU done so far? Have you looked up the OUTPUT statement in the JCL Reference
manual? Have you looked in that job to see how the OUTPUT statement is referenced? have you talked to your site support group to find out if a new printer destination has even been assigned to that location? In other words, we cannot help you if you do not help yourself, FIRST.