can anybody explain What are the different severity levels in Production/Support.
thanks in advance,
naresh.
severity levels in production
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nareshbabu
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dick scherrer
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Re: severity levels in production
Hello,
These are determined by your organizattion and are normally documented and distributed or made available online. These are not industry-wide standards.
To know the levels and their meanng for your system/organization, you will need to talk with your peers or your manager or possibly someone in the production support group.
These are determined by your organizattion and are normally documented and distributed or made available online. These are not industry-wide standards.
To know the levels and their meanng for your system/organization, you will need to talk with your peers or your manager or possibly someone in the production support group.
Hope this helps,
d.sch.
d.sch.