severity levels in production

severity levels in production

Postby nareshbabu » Fri Jun 20, 2008 7:36 am

can anybody explain What are the different severity levels in Production/Support.

thanks in advance,
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Re: severity levels in production

Postby dick scherrer » Fri Jun 20, 2008 7:58 am


These are determined by your organizattion and are normally documented and distributed or made available online. These are not industry-wide standards.

To know the levels and their meanng for your system/organization, you will need to talk with your peers or your manager or possibly someone in the production support group.
Hope this helps,
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